FAQ
Initial Settings
Ⓐ Please search for "Olive Smart Ear" on the App Store or Google Play Store.
Ⓐ On your smartphone, go to "Settings" and then "Bluetooth" to turn on the Bluetooth function. Press and hold the Olive's touchpad for 5 seconds. Once "Olive(****)" Bluetooth name appears, click it to pair your Olive to your smartphone.
Ⓐ Normally, you only need to perform the calibration a few times a year, but do so as often as you need if the sound doesn't seem to fit your hearing.
Ⓐ It only takes around 1 hour to charge your Olive from 0% to 100%. Once fully charged, you can use it for 7 hours and the charging dock can support two full charges of Olive.
Ⓐ We recommend wearing it only when necessary. Prolonged wearing can give your ear fatigue or pain.
Ⓐ Please make sure both your Olives are connected to your smartphone via Bluetooth. Then, you can switch which Olive you want to control by selecting the "connect" button on your app.
Ⓐ Equalizer is meant to fine-tune the result of the calibration. If you find that certain frequencies need adjustments, slide the Equalizer bar up or down to find the exact fit for you.
Ⓐ Pairing your Olive with the smartphone does not automatically enable the connection to the app. You need to connect your Olive to your app by selecting it in the app's "connect" tab.
Ⓐ Please connect your Olive again to the app in the "connect" tab. If it fails to connect, remove your Olive from both the app and smartphone bluetooth menu and start the pairing process again.
How to Use
Ⓐ Press "Feedback Cancellation" on the Home screen or decrease the high frequency (6000 Hz, 800 Hz) bars in the Equalizer. Reducing the volume also helps with feedback and noise.
Ⓐ Press the touchpad of your Olive once to reduce, and twice to increase the volume. The volume is also adjustable in the Olive app.
Ⓐ It's medically impossible to heal the hearing loss by wearing an amplifier or hearing aid. Please understand that this product supports hearing while wearing, and is not meant to be a solution for recovery.
Ⓐ The Olive can be too large for children to wear and it needs an extreme attention for safety reasons. Therefore, it is highly not recommended for children to wear.
Ⓐ You can charge it by connecting it to your computer with a USB cable.
Ⓐ Olive is NOT water resistant. Please be careful not to put it in water.
Ⓐ You can use it without smartphone after initial settings (hearing test). But, using the Olive with your smartphone provides many features, such as music listening, phone call, calibration, sound mode, and the equalizer. Thus, it is highly recommended to use your Olive along with your smartphone to benefit from all the functions that Olive provides.
Ⓐ If your Olive is paired with your smartphone, you can receive and talk, reject, or hang up a call by tapping on the Olive touchpad.
Ⓐ If your Olive is paired with your smartphone, you can receive and talk, reject, or hang up a call by tapping on the Olive touchpad.
Ⓐ You can optimize the sound through the Calibration function of the app without the help from audio professionals.
Ⓐ Yes, your Olive can be used on airplanes. By using the Conversation mode and Equalizer, you can reduce the surrounding noise of the airplane and concentrate on your speaking.
Ⓐ No, but please keep in mind that excessive amplification can damage your hearing level.
Ⓐ Yes, but the product's voice messages will be played in the language of your purchase country.
Ⓐ Olive can be used for both ears. However, since the hearing level varies from one ear to another, please use it after calibrating for the ear you want to wear.
Ⓐ Yes, you can use Olive without connecting to the app. However, many features provided by the app, such as calibration and sound mode selection are only available when Olive is connected to the app.
Ⓐ After installing the Olive app on the other smartphone, you can proceed with settings the same way as you did with your previous smartphone.
Ⓐ Disconnect your Olive from the Connect menu in the app, or simply close the app, or turn off the smartphone's Bluetooth.
Ⓐ When your Olive is charging, the white LED of the Olive will blink slowly. When charging is completed, the LED will turn off.
Ⓐ When the charging dock is charging, its green LED lights up. When charging is completed, the LED will turn off.
Product Repair, Exchange and Warranty
Ⓐ Repair is determined based on the condition of the product. Please contact the customer center for more details.
Ⓐ The warranty period is one year from the purchase date.
Ⓐ No, the Olive and charging dock are sold together as the Olive Smart Ear.
Ⓐ Please clean it with a brush or cloth. Do not wash.
Ⓐ The longevity of Olive varies depending on how it is used, but we recommend replacing the device approximately every two years for the optimal performance.
Ⓐ There is no money back guarantee. If a problem was caused by the manufacturer, a free exchange with a new product can be made within the 12 months from the purchase date.
Ⓐ The Olive is compatible with any smartphone with iOS 11 or later and Android 4.4.3 or later.
Ⓐ The Olive cannot be used with phones that do not support Bluetooth connection.
Ⓐ Please contact Olive Union Customer Service at +1 702-848-4837 or support_us@oliveunion.com
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